QUALITY POLICY

Our Mission is to become the largest provider of Healthcare specialists from the Philippines to both the UK and the Middle East Healthcare sector placing overseas nurses, doctors and AHP’s with quality employers.


The scope of our activity extends to candidates across all areas including surgical & medical wards, theatres, critical care, A&E, oncology, paediatrics, outpatients, radiography/imaging, radiology, fertility, midwifery, clinical practice development.


Our Quality Management System is consistent with ISO 9001:2015. Its purpose is to:

  • Ensure we act on the feedback from our clients and others that we engage with

  • Continually improve the services we provide

  • Remain compliant to all legislative & regulatory requirements

  • Ensure that those we engage with have a positive experience.

 

We do this by always looking for opportunities to improve then setting SMART objectives to maximise our strengths and minimise risk. We all have a responsibility to ensure that our clients receive a quality service and to demonstrate a high level of competence always.

 

Our services and systems are designed, engineered and managed to exceed our client’s expectations through the simplest and most cost effective means possible.

 

We are committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties.

 

The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

 

All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our customers’ expectations.

 

To achieve the above, our Quality System and Quality Objectives are reviewed at regular intervals for continuing suitability, to ensure it is meeting the customer’s needs.

David Sumner – CEO

June 2020

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